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IFMA CFM Exam Syllabus Topics:

Topic	Details
Topic 1	Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.
Topic 2	Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.
Topic 3	Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.
Topic 4	Communication: This domain assesses the abilities of Risk Managers in planning, delivering, and evaluating communication strategies within facility management. Effective communication is vital for ensuring that all stakeholders are informed and engaged.
Topic 5	Occupancy and Human Factors: This section measures the skills of Facility Managers and covers the workplace environment, occupant services, and occupant health, safety, and security. Understanding these factors is essential for creating a conducive and safe work environment for all occupants. Operations and Maintenance: This domain assesses the capabilities of Operations Managers in managing buildings, systems, infrastructure, and grounds. It includes overseeing furniture, fixtures, and equipment, ensuring physical safety and security, and implementing effective operations and maintenance processes. Knowledge of work management support systems and handling renewals and renovations is also critical.

IFMA Certified Facility Manager Sample Questions (Q185-Q190):

NEW QUESTION # 185
An organization is considering relocating from leased building #1 into leased building #2. Leased building #1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually.
Building #1 can house 500 people and building #2 can house 580 people. The company's benchmark is
$2,000.00 per person per year for leased space. What is the MOST important reason to know what the company's benchmarks are?

A. It provides a quantitative measure to support your recommendations and decisions.
B. It structures your recommendations in a method your managers require.
C. It simplifies the budgeting process.
D. It allows other organizations to measure against your results.

Answer: A

Explanation:
Knowing company benchmarks provides a quantitative measure (C)that supports informed decision- making in real estate and facility planning.
* Benchmarking allows for comparisons of space efficiency and cost-effectiveness.
* Why not other options?
* (A) External comparisonsare secondary to internal decision-making.
* (B) Structuring recommendationsis beneficial but not the primary reason.
* (D) While benchmarks aid budgeting, they primarily validate decisions.

NEW QUESTION # 186
What should be considered when developing a strategic facility management plan?

A. The demand organization's business plan.
B. Reducing facility management cost.
C. Obtaining a larger facility management budget.

Answer: A

Explanation:
A strategic facility management plan should align with the organization's business plan (Option A) to ensure that facility operations support overall business goals.
Why Option A is Correct?
* Facility Management (FM) must be integrated with the organization's objectives to enhance efficiency, productivity, and financial sustainability.
* IFMA's Leadership & Strategy Core Competency emphasizes that strategic facility planning must be in alignment with the organization's future needs and direction.
Why Other Options Are Incorrect?
* Option B (Reducing FM costs): Cost reduction is a factor, but not the main driver of strategic planning.
* Option C (Obtaining a larger budget): A budget increase may help, but a strategic plan must first justify business alignment before funding is considered.

NEW QUESTION # 187
What, in addition to vision, incentives, action plan, and resources, is required for the change management process to be effective?

A. Support
B. Skills
C. Experience
D. Directives

Answer: B

Explanation:
TheIFMA Leadership and Strategy competencyhighlights thatskills are essential for successful change management.
* Option D (Skills) is correctbecause implementing change requirestechnical, leadership, and communication skills.
* Option A (Experience)is useful butnot required for successful change management.
* Option B (Support)is beneficial butdoes not replace skills.
* Option C (Directives)is part of the plan butnot a core requirement.
Change management requirestraining, engagement strategies, and adaptabilityto ensure smooth transitions.

NEW QUESTION # 188
When referring to the off-gassing of materials used within a building, what does the acronym 'VOC' stand for?

A. Variable offensive chemistry.
B. Volatile organic compounds.
C. Voracious odor composites.
D. Versatile ongoing commissioning.

Answer: B

Explanation:
VOC stands forVolatile Organic Compounds, which are chemicals emitted as gases from certain solids or liquids, including paints, cleaning supplies, and building materials. VOCs can contribute to indoor air pollution and pose health risks such as respiratory issues and headaches. Managing VOC levels is crucial in facility management to ensure indoor air quality and occupant health. The IFMA emphasizes the importance of monitoring VOCs as part of sustainable facility management practices.

NEW QUESTION # 189
What is the benefit of documenting lessons learned for projects?

A. Provides key inputs to create the project charter, develop the project management plan, and finalize the stakeholder register
B. Provides inputs to the project issue log
C. Summarizes the effect of decisions made on a project and serves as a guide for what to repeat and what to avoid in future projects

Answer: C

Explanation:
The main benefit of documenting lessons learned is that it summarizes the effects of decisions made on a project and serves as a guide for what to repeat or avoid in future projects (Option B).
Why Option B is Correct?
* Lessons learned improve future projects by documenting best practices and avoiding repeated mistakes.
* They capture what worked well and what challenges arose, creating a knowledge base for continuous improvement.
* IFMA's Project Management Core Competency highlights that facility managers must use past experiences to refine processes and improve efficiency.
Why Other Options Are Incorrect?
* Option A (Provides inputs to the project issue log): Issue logs track current project problems, whereas lessons learned apply to future projects.
* Option C (Provides key inputs for the project charter, project management plan, and stakeholder register): Lessons learned are used after project execution, not during initial planning.

NEW QUESTION # 190
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